Privacy policy

Privacy Policy

Who does this Privacy Policy apply to?

This Privacy Policy (“Policy”) applies to Isla Vodka Pty Ltd ACN 652 928 508 trading as Drink ISLA (“we”, “us” and “our”) and the entities we own or control. Where we are providing goods and services to you, this Policy should be read in conjunction with any agreement under which you engaged us to provide such goods and services to you, which in the event of any inconsistency, takes precedence over this Policy.

We want you to know that we are committed to protecting your privacy and handling your personal information in an open and transparent way.

You must read this Policy before providing us with any personal information. By providing us with your personal information, you are confirming your agreement to the policies and procedures described in this privacy policy.

What does this Privacy Policy cover?

This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with applicable privacy laws.

This Policy explains how we collect, handle, store and protect personal information when: (a) we provide goods and services to our customers; (b) people use our website(s) or otherwise provide information to us; and (c) we perform any other activities that form part of the operation of our business.

What laws apply to us?

When handling personal information, we will comply with the Privacy Act 1988 (Act) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

What personal information do we collect?

Personal Information is information or an opinion that identifies an individual.

Examples of Personal Information we collect include: name, address, email address, phone numbers and age.

We may collect personal information in the following ways:

(a) directly from our customers to enable us to deliver goods, services and events to them;

(b) when performing other activities that form part of the operation of our business, but which do not directly form part of providing goods and services to our customers;

(c) from users interacting with our website(s) including by use of cookies, web beacons and other web-based technologies; and

(d) from suppliers, contractors and third-party service providers that we engage to help us operate our business.

What sensitive information do we collect?

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We do not collect sensitive information.

How we use personal information?

We use the personal information that we collect as permitted by this Privacy Policy for the following reasons:

(a) to provide goods and services to our customers;

(b) in undertaking marketing and research with our customers and other people;

(d) to manage, improve and tailor user experience on our website(s);

(e) to facilitate our internal and external business processes including financial operations and reporting; and

(f) for such secondary purposes that are closely related to the purposes above in circumstances where you would reasonably expect such use or disclosure.

We do not use personal information for any other purposes unless it is necessary to comply with a legal right or duty.

What kinds of marketing purposes is personal information used for?

As part of the goods or services that we provide to you, we may: (a) use personal information that we have collected about you to identify a product or service that may benefit you; (b) contact you from time to time to let you know about a good or service or event that we believe you might be interested in; and (c) disclose your personal information to any third parties or to any entities or companies related to us to enable them to tell you about a good or service that you might be interested in.

Where we intend to use your personal information for direct marketing purposes, we will seek your consent to do so prior to using your personal information. You can opt-out, unsubscribe or make a request not receive direct marketing communications from us by contacting us by post us at PO Box 146, Mount Martha, Victoria, 3934 or by email at hello@drinkisla.com. Additionally, each direct marketing communication will include an opt-out or “unsubscribe” option which will immediately indicate to us that you no longer wish to receive communications of this kind.

You may make a request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable period of time and there will be no charges to you for making, or to you from us actioning, such requests.

When will we disclose your personal information?

We will only disclose your personal information as set out below. Importantly, we will never disclose or sell your personal information to third parties for advertising purposes, or for any other purpose without your authorisation.

We may disclose personal information to: (a) other entities that we own or control; (b) third parties where you consent to the use or disclosure; and (c) third parties that we engage to assist us in providing goods and services to our customers or in the operation of our business (for example our subcontractors, advisors and suppliers).

We may also be required to disclose personal information when required by law. We may share non-personal, de-identified and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional purposes.

Transfer of personal information outside Australia

We may store personal information within services provided by offshore cloud service providers. Some of the recipients of your personal information referenced above may be based in countries or regions outside of Australia. Accordingly, any personal information that is collected may be transferred to countries or regions with privacy laws that are different from the privacy laws that apply to this Policy. We will ensure that any such transfer of personal information will only be undertaken in compliance with our legal obligations. Please note that there are various online applications or services that allow you to share content with other users that may be linked to our website(s) or directed to you by such means. Importantly, any personal information that you contribute to these online applications or services can be read, collected and used by other users. We have little or no control over these other users and, therefore, we cannot guarantee that any information that you contribute will be handled in accordance with this Policy.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We hold personal information in hard copy and electronic formats. We use a range of physical, operational and technological security measures to protect this information.

Access to, or correction of, your personal information

You may access your personal information or seek to have that information corrected if you believe that it is incorrect, at any time. If you wish to make any changes to your personal information, you may contact us by post at PO Box 146, Mount Martha, Victoria, 3934 or by email at hello@drinkisla.com. To protect your personal information, we may require identification from you before releasing the requested information.

How to lodge a complaint if you think your information has been mishandled

If you have any questions or concerns regarding your privacy, or if you would like to make a complaint, please contact us by post us at PO Box 146, Mount Martha, Victoria, 3934 or by email at hello@drinkisla.com.

We take all the privacy complaints we receive seriously. We will acknowledge the receipt of a complaint and will work with you to resolve it. If you would like more information about our process for handling complaints, please contact the us as per above.

Breach notification

If there is a breach of privacy involving your personal information, we will comply with any legal obligations in the Privacy Act.

Where can I find out more about my privacy rights?

For further information about privacy and the protection of privacy the Office of Australian Information Commissioner’s website at www.oaic.gov.au.

Policy Updates

This Policy may change from time to time and is available on our website. Therefore, we encourage you to periodically review this Policy to be informed about how we are protecting your information.